Behavioural consultations are for anyone experiencing issues with their dog.
Some behavioural issues we can help with are:
We can also help with more common management issues such as:
Before any training plans begin, we ask that you get a referral from your vet. This is to ensure that any behavioural issues you are experiencing with your dog are not due to health conditions. A form will be sent to you which you need to fill out and get your veterinary practice to sign.
This is very important!
Any health problems, trivial or serious, can impact your dog's behaviour and negatively affect any training plans so it is VITAL that your vet confirms your dog is healthy and able to carry out training.
You can download our vet referral form here.
We also offer one off behaviour consultations at a £100 flat rate, this includes the initial consultation and a behaviour report. You can then choose to take additional hour-long appointments as you wish.
Additional hour-long appointments can be made once the appointments in your package have ended. These appointments are charged at £50 flat rate. However, Silver and Gold package owners receive a discount of 25% for silver and 50% for gold on appointments booked within 6 months!
Payments on packages can be made in advance of your first appointment via BACS or PayPal. If discussed in advance, you can also pay in person during the consultation appointment. We can only guarantee the following payment options:
Additional sessions must be paid in full at least 48 hours prior to the session taking place.
Appointments are usually held 14 days apart, this allows you to become used to the training plan and give your dog time to adjust.
We can schedule appointments at later dates but no more than 10 weeks apart. Failure to book an appointment within this time will mean the appointment is forfeit and non- refundable.
Please try to book appointments in a timely manner so we can ensure that you and your dog are seen on a regular basis.
Wiser Whiskers requires at least 72 hours' notice if an owner needs to cancel or change an appointment.
Cancellations can be arranged via phone, email, or text. Please make sure when cancelling that you include correct details of the appointment you wish to cancel and your name/dog's name etc. You can also let us know here if you'd like to rebook the appointment.
If Wiser Whiskers needs to cancel an appointment, we will offer you an alternative solution (via video call if required), an appointment on another date or a refund for the cost of the session within 14 days. Refunds in this case will be made via the original payment method. Cancellations by Wiser Whiskers will be made via phone, email or text.
We will endeavour to rearrange any appointments cancelled due to adverse weather conditions, covid-19 restrictions etc.
Further details on our cancellation process can be found in our terms and conditions.
Behavioural consultations and appointments will be carried out in accordance with the government advice at the time. It is Wiser Whiskers' policy to keep our staff and clients safe by ensuring that anyone (staff or clients) suspected of experiencing covid-19 symptoms do not take part in appointments.
To keep everyone safe, we do have some guidelines of our own which we ask clients to consider.
Before consultations or appointments, we will ask clients if they or anyone in their household is currently experiencing covid-19 symptoms, if so we will switch that appointment to a video call (or rebook for a later date if preferred). This is now part of our terms and conditions.
The trainer attending an appointment reserves the right at any time to rebook an appointment if they feel information about a current covid-19 infection has been withheld when they attend an appointment. Trainers attending appointments will likely wear a face covering and will take lateral flow tests before each appointment to ensure your safety. If a trainer tests positive or is showing signs of covid-19 before an appointment, that appointment will be rearranged.
Some things you can do to help keep our staff, yourself and other clients safe are: